Knowledge base
Frequently asked questions.
Clear answers about access, records, and responsible catalog use.
Who may create an account?
Account registration is available to people aged 21 or older seeking materials for legitimate laboratory in-vitro research. Organizational information is requested during registration.
Why is the catalog restricted?
Authentication keeps product records, pricing, cart, and checkout within a controlled account environment appropriate for research-only materials.
What documentation is available?
Catalog records may include batch identifiers, stated purity data, and associated lot documentation. Availability is shown with the relevant catalog record.
Are these materials intended for use in humans or animals?
No. All products are strictly for laboratory in-vitro research use only and are not for human consumption, therapeutic use, diagnostic use, or use in humans or animals.
How do I access pricing?
Create an account or log in. Pricing is displayed only inside the controlled catalog.
How are payments handled?
The website does not accept online payments. Checkout creates a pending order request. If accepted, official instructions for Zelle or bank deposit may be emailed after review.
Can I return an order?
Sales are final after processing. A sealed and unused item may be reviewed only if it arrives damaged, the wrong item was shipped, or Salus Biosciences verifies an order error. Report issues within seven days of delivery.
When does shipping begin?
Processing begins after account review, checkout acknowledgment, order acceptance, and payment verification. Timing may vary because of verification, inventory, weather, holidays, carrier delays, or compliance review.
How can I ask about an order?
Use the contact page and include your order reference if one has been issued. Do not send payment credentials through the contact form.